Privacy Policy
This Privacy Policy ("Policy") describes how we collect, use, and disclose information when you use our website and our WhatsApp automation app for Salla stores. This app is offered to merchants through the Salla App Store. By using our website or the app, you agree to the collection and use of your information as described in this Policy. The terms used in this Policy have the same meanings as in our Terms and Conditions unless otherwise defined here. We may modify this Policy at any time; the updated version will be effective when we post it. Your continued use after changes constitutes acceptance. If you do not agree, please stop using our services.
1. Information We Collect
Information you provide: When you register, connect your Salla store, or contact us, we may collect your name, email address, and other account or contact details you provide.
Information from Salla: When you connect your store, we receive store, order, and customer data from Salla (e.g. order details, customer phone numbers, product information) to the extent necessary to provide notifications, automation, and other features of the service.
Usage and technical information: We may automatically collect information such as your IP address, browser type, visit date and time, time spent on our website, and similar data. We may use cookies and similar technologies as described when you use our site.
2. How We Use Your Information
We use the information to: provide and operate the service (including sending WhatsApp messages on your behalf and syncing with Salla); improve our app and website; communicate with you about your account or support; send you information about our services where you have agreed; and comply with legal obligations.
3. Sharing of Information
We do not sell your personal information or your customers’ personal information to third parties for their marketing purposes. We may share information with service providers (e.g. hosting, Salla, and platforms we use to deliver the service) only as necessary to operate the service. We may also disclose information when required by law or to protect our rights and safety.
4. Data Security
We use appropriate technical and organizational measures to protect your personal information. These measures depend on the sensitivity of the data and the state of technology. We also ensure that service providers who process data on our behalf apply suitable security controls.
5. Data Retention
We retain your information for as long as needed to provide the service and as required by law. When you disconnect your store or close your account, we may retain certain data for a limited period for legal, security, or operational reasons.
6. Your Rights
You have the right to request access to, correction of, or deletion of your personal information where applicable by law. You may contact us using the details on our Contact Us page to submit such requests. We will respond in accordance with applicable law.
7. End-User Data
We do not sell or share your customers’ (end-users’) personal information with third parties for their own marketing or other purposes, unless you ask us to do so or give us your consent.
8. Children's Privacy
Our service is not directed at anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details on our Contact Us page.
9. Updates and Contact
The latest version of this Policy governs our practices. We will provide notice of material changes by posting an updated Policy on our website. For any privacy-related questions or requests, please use the contact details on our Contact Us page.
Last updated: 2026-02-08